Refund & Returns Policy
Not happy with your order? Here's how returns, refunds, and replacements work — fairly and quickly.
Return Window
You may return non-perishable items in their original, unopened packaging within 14 days of the delivery date.
Non-Returnable Items
For food safety reasons, perishable goods, opened food items, and items with broken seals cannot be returned unless they are faulty or damaged upon arrival.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include photographs of the damaged item(s) and packaging. We will arrange a full replacement or refund at no cost.
Refund Process
Approved refunds are processed within 3–5 business days. The amount will be credited to your original payment method. Bank processing times may vary.
How to Initiate a Return
Email us at returns@exoticstore.nl with your order number and reason for return. Our team will provide instructions and a return label if applicable.
Have questions about our policies?
Our team is here to help — usually replies within 4 hours.